VMware monitoring service hero

VMware Third Party Support

Looking for VMware extended support or just frustrated with rising OEM costs? We can help!

3rd Party VMware Support

With changes in Broadcom’s support for VMware, many users are seeking alternatives to either maintain their perpetual licenses, enhance their current VMware infrastructure support or transition away from Broadcom’s services altogether. Park Place Technologies’ extensive experience in supporting virtual environments, including VMware, allows you to concentrate on your larger priorities while our team manages the day-to-day support of your virtual environment.

Supported VMware Products:

vSphere – ESXi and vCenter
NSX Networking
vSAN
Horizon
Site Recovery Manager

Get Your VMware Support Quote Today!

Alternative Support Models from Park Place Technologies

Whether you plan on continuing to run VMware in your environment or are looking to migrate off, Park Place Technologies can assist with a variety of support options tailored to your specific needs. Compare the support models below to determine the best strategy for your specific needs.
Support Model: Best For: Support Description:
VMware Technical Support Organizations with VMware expertise in-house
  • Hands-on, reactive incident remediation with L3 VMware engineers; can screenshare and remote into the customer’s system when necessary
  • Park Place is not running or administering your VMware environments, but responding to issues/incidents. Includes SLAs
VMware Managed Services Organizations with minimal, no VMware expertise in-house, or would like to reallocate resources
  • VMware monitoring and management
  • Can include remoting in to proactively resolve issues (Plus/Full levels)
  • Can include VMware patch tools if the customer has entitlement to patches/upgrades (Plus/Full levels)
VMware Hardware & Professional Services If you’re planning to stay with VMware: Organizations looking to redeploy resources to investigate potential alternatives or help with the migration to a different platform Using RV Tools or Live Optics, we can reduce the price of subscription licensing by helping you right-size your existing environment by reducing your core per CPU count.
If you’re planning to migrate off VMware Park Place can manage your migration to Nutanix or Hyper-V.

Benefits of VMware Support with Park Place

If you have an upcoming VMware maintenance renewal, or are looking for alternative support, here's why we are best positioned to support your VMware environment.

Engineer Experience

Our engineering team has extensive experience working with VMware products, from their original release to market availability, including extended support for VMware. This encompasses full management, administration, and remediation. The team also holds VMware-related certifications, including VMware Certified Professional – Data Center Virtualization & Network Virtualization credentials.

VMware Technical Support delivered by our VMware L3 engineering team includes:

  • Configuration assistance
  • Troubleshooting and problem diagnosis
  • Answers to “how-to” questions
  • Ticket management through to remediation

VMware Technical Support

  • Technical Support Capabilities

    VMware server support and OS support delivered by our VMware L3 engineering team provides configuration assistance, troubleshooting, problem diagnose, answers to “how to” questions, and follows tickets through to remediation. For VMware support renewal, look no further than Park Place.

    Deliverables Description vSphere and vCenter vSAN NSX Networking Site Recovery Manager Horizon
    Error Log Analysis Providing technical support on analyzing system and application logs to
    identify the cause of errors.
    vCenter User Management Queries Providing technical support on adding, removing or modifying users and
    groups within the customer’s VMware environment.
    Data Store Management Queries Providing technical support on managing capacity to function in an optimal
    manner.
    Cluster Management Queries Providing technical support on best practice configuration across the cluster
    to maximize performance and resilience within the customer’s environment.
    Host Management Queries Providing technical support on best practice configuration on ESXi hosts to
    maximize performance and resilience within the customer’s environment.
    Performance Queries within the vCenter Providing technical support on performance tuning to ensure that the
    customer’s environment runs at optimal performance.
    Virtual Machine Creation and Template
    Management Queries
    Providing technical support on the creation and update of virtual machine
    templates from which to deploy your virtual estate.
    Disaster Recovery (DR) Configuration Review Issues that arise during the setup or post-execution of a disaster recovery (DR) process, where SRM is unable to effectively manage the failover to a secondary site.
    Test Failover Scenarios/ Non-disruptive DR Testing Issues which arise during the failover simulation of virtual machines (VMs) from a primary site (production) to a recovery site (disaster recovery) to validate disaster recovery (DR) plans without affecting the production environment
    Geo-replication of Workloads Issues which arise during the process of replicating virtual machines (VMs) and their associated data between geographically dispersed sites.
    Automated VM Failback Issues encountered during the process of automatically returning virtual machines (VMs) from a recovery site back to the primary (or original) production site after a disaster or planned failover event has been resolved
    Horizon appliances Configuration Queries Guidance on examining and interpreting error logs generated by various components within the VMware Horizon environment.
    Horizon VDI User Management Guidance on setting up and customizing various components and settings within the VMware Horizon environment to meet the specific requirements and preferences of a customer’s organization.
    Performance Queries within Horizon Guidance on managing user accounts, access rights, entitlements, and profiles within the VMware Horizon environment.
    Virtual Desktop Deployment/Management Queries Guidance on monitoring, optimizing, and ensuring the performance of the VMware Horizon environment to provide a responsive and reliable virtual desktop and application experience for end-users.

  • Support Options

    Support Options Park Place VMware Technical Support – Basic Park Place VMware Technical Support – Production Software Vendor*
    Support Requests Unlimited Unlimited Unlimited
    Administrators Unlimited Unlimited Unlimited
    Remote Support Yes Yes Yes
    Contract Flexibility Yes Yes No
    Global Account Management Yes Yes No
    User Friendly Customer Portal Yes Yes No

    *Compared to VMware Production support agreement

  • Response Times

    Park Place VMware Technical Support – Basic Park Place VMware Technical Support – Production
    SEV 1 8 x 5 x 4 hours 24 x 7 x 30 mins
    SEV 2 8 x 5 x 8 hours 24 x 7 x 4 hours
    SEV 3 8 x 5 x 12 hours 24 x 7 x 8 hours
    SEV 4 8 x 5 x 12 hours 24 x 7 x 12 hours

" class="hidden">征途兔之窝